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Information available to our servicers can be found on the links below for easy access. Servicers can contact individualVA representatives, Regional Loan Centers or the VALERI Helpdesk for any questions they have regarding the servicing of VA guaranteed loans. VA helps Servicemembers, Veterans, and eligible surviving spouses become homeowners. As part of our mission to serve you, we provide a home loan guaranty benefit and other housing-related programs to help you buy, build, repair, retain, or adapt a home for your own personal occupancy.
Not licensed for lending activities in any of the U.S. territories. Not authorized to originate loans in the State of New York. Once you have logged into your account you may see more than one loan if you have multiple accounts. You'll see the loan number, property address, next payment due and previous payment that has been posted to your account.
What if I have additional questions about the servicing of my loan?
If you are in crisis or having thoughts of suicide, visit VeteransCrisisLine.net for more resources.
All origination, servicing, collections and marketing materials are provided in English only. As a service to members, we will attempt to assist members who have limited English proficiency where possible. Military images used for representational purposes only; do not imply government endorsement. Your Preapproval letter shows real estate agents and sellers that you’re a serious buyer. It is customary for your Preapproval letter to be attached to any offer that you’re submitting.
Customer Service 1-800-798-3946
Avoid taking on additional debt such as opening a new credit card, purchasing a vehicle, or putting furniture on a payment plan until after your home has closed. Even when the seller took us to the 11th hour, VA Home Loan Centers came through and got us funded and documents signed on time. Ask VA is our online tool that replaced the Information Routing & Inquiry Service and the GI Bill Help Portal. Use Ask VA to send us your questions, updates, and documents online.
VSignals will help theSpecially Adapted Housing programidentify important moments during grant eligibility. Get a VA home loan quote from the Nation's most trusted lenders. VALoans.com is highly committed to providing excellent customer service. Get a Quote A VA approved lender; Not endorsed or sponsored by the Dept. of Veterans Affairs or any government agency. The Department of Veterans Affairs guarantees mortgages originated by VA Home Loan Centers.
Servicemember Specials
File a claim for disability compensation for conditions related to your military service, and manage your benefits over time. Apply for VA health care, find out how to access services, and manage your health and benefits online. Refinancing existing loans may result in total finance charges being higher over the life of the loan, reduction in payments may partially reflect a longer loan term.
The Department of Veterans Affairs defines a servicer as a mortgage company that collects funds for a debt incurred by a borrower to purchase a home. Servicers play a critical role in the VA Home Loan Program, as many essential loan management activities are delegated to them. Servicers must service VA loans to the highest standard as they would other loans in their portfolios of similar conventional and government loans. VA provides regulations and guidelines of how VA loans should be serviced and maintained.
At Navy Federal we want to make it easy for you to talk to us at our branch offices around the world, on the phone and on social media. We'd like to hear from you, and you, and you, and you, and you. Have a question about your accounts, our products and services, where to find your routing number, or making a mobile deposit, or you just want to share your experiences with us? Tweet us at @navyfederalhelp Message us on Facebook we'll take care of you. Just remember - wherever or whenever, we're proud to serve you.
VALoans.com is not affiliated with or endorsed by the Department of Veterans Affairs or any government agency. Visitors with questions regarding our licensing may visit the Nationwide Mortgage Licensing System & Directory for more information. VA has migrated all IT help desk and support services to the ServiceNow Customer Service Management application. Registered users can submit a case, log in to view and respond to cases, and respond by email via their ID.Me/AccessVA account. VA Home Loans are provided by private lenders, such as banks and mortgage companies. VA guarantees a portion of the loan, enabling the lender to provide you with more favorable terms.
VA RLC’s are there to help veterans understand their home loan benefits, obtain eligibility documents and prevent foreclosure. Find the nine VA Regional Loan Centers websites addresses, telephone numbers, addresses and email. RLCs provide assistance to veterans in need of information on how to use their veteran mortgage benefits.
Your experience with Lakeview Loan Servicing, LLC (“Lakeview”) is important to us, and your feedback is always appreciated. If you feel there is an issue we should address, we want to know about it – please use this form to tell us. Our staff is empowered and motivated to provide excellent customer service.
VALoans.com is a product of ICB Solutions, a division of Neighbors Bank. ICB Solutions partners with a private company, Mortgage Research Center, LLC (NMLS #1907), that provides mortgage information and connects homebuyers with lenders. Neither VALoans.com, Mortgage Research Center nor ICB Solutions are endorsed by, sponsored by or affiliated with the Dept. of Veterans Affairs or any other government agency. ICB Solutions and Mortgage Research Center receive compensation for providing marketing services to a select group of companies involved in helping consumers find, buy or refinance homes. If you submit your information on this site, one or more of these companies will contact you with additional information regarding your request. By submitting your information you agree Mortgage Research Center can provide your information to one of these companies, who will then contact you.
Neither Mortgage Research Center nor ICB Solutions guarantees that you will be eligible for a loan through the VA loan program. VALoans.com will not charge, seek or accept fees of any kind from you. Mortgage products are not offered directly on the VALoans.com website and if you are connected to a lender through VALoans.com, specific terms and conditions from that lender will apply. Created in 1944 under the umbrella of the Original GI Bill, VA-backed home loans have helped 20 million veterans and active duty service members secure mortgages.
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